Frequently asked questions
How can I purchase some art?
Payment Details
Go to the gallery section and select a painting. Once you click on the painting you are able to move around the painting and see close ups of the detail. The description will appear including size and mediums used.
If you wish to purchase a piece, please make and enquiry, let us know if you would like the artwork framed or unframed as framing is arranged on request. (The work is presented on stretched canvas with painted sides, ready to hang, unless a commissioned piece which can therefore be sent rolled in a postal tube.
In addition in the message section, please let us know your address details so that we are able to get an accurate quotation for delivery by courier or post. All items include insurance.
Payment can be made in $AUD via direct bank account or credit card. Please note: Credit card payments incur an additional 2.2% processing fee.
Armstrong Family Trust
Account: 183430838
BSB: 086488
SWIFT/BIC Code: NATAAU3303M
Please use the name of the painting as a reference.
Contact me via email at hello@jacqsart.works or send a text to Jacqui on 0418 629 803. I will be happy to answer any questions that you may have.
Framing
If art is listed as unframed, you can ask for a quotation to have the painting framed. I use Simon Greetham at Art Canvas Service for all my canvas and framing requirements. His work is outstanding. Contact Simon directly 0431 971 575 or ask me to get a quotation on your behalf. .
How are artworks shipped?
All artwork is carefully wrapped and packaged using paper and bubble wrap and sent in a cardboard box or if unframed, a postal tube.
Shipping within Australia
All shipments are sent express with Australia Post.
This is added to your order when you advise us of your delivery address.
All shipments are fully insured and trackable with signature on delivery. You’ll receive tracking details via email once the artwork is ready for dispatch.
International shipping
All shipments are sent express with DHL, FedEx or UPS.
This is added to your order when you advise of the address.
All shipments are fully insured and trackable. You’ll receive tracking details via email once the artwork is ready for dispatch.
The receiver is responsible for international custom/fees.
How big are your artworks?
Whilst I really enjoy working on larger canvasses, I can produce works of any size. The smallest canvasses that I work on usually start at (60.9 x 50.8cm) ranging up to the standard (121.9cm x 121.9cm) and upwards from there for commissioned pieces. Most artwork is sent unframed with painted sides, ready to hang. I can arrange framing on request for an additional cost.
What media do you use?
I use high quality acrylic paints. I also enjoy using mixed media such as oil pastels, gloss mediums, various markers and some collage in my work.
Where do you get your inspiration?
For me, painting is an personal journey. I am able to express my feelings when I paint and I find inspiration listening to music, people-watching, and nature. I’m often asked how I start a painting. My process always starts with two or three colours. I’m not afraid to put lots of paint on the canvas and see where it takes me.
Who are your favourite artists?
As a young girl I was interested in the masters; Van Gogh, Dali and Picasso. I had loads of art books and enjoyed visiting galleries to see art up close and personal. To this day, nothing compares to seeing an unfinished painting by Van Gogh on the Rive Gauche, Paris. I find the work of today’s contemporary abstract artists so inspiring; Julie Schumer, Cat Tesla, Wendy McWilliams, Trine Paynum, Jodie King, Ian Rayer-Smith and David Mankin,
What happens if I commission a painting but I’m not happy with it?
I commit a lot of energy to the discovery process that kicks off every commissioned work. Please see more in terms and conditions below.
Please read more detail about my discovery process for commission works here.
How long does it take to commission a painting?
Depending on the size of the artwork, a medium to large canvas to take from 4 to 7 days.
If I buy a painting online but don’t like it once it’s in my home, can I return it?
If you get your art home and don't fall in love with it, or simply change your mind, we've got you covered. All you need to do is repackage it in the original packaging, and send us an email within (7) seven days of receiving it. You will be responsible for the cost of an Australia Post courier.
Terms & Conditions
The following terms and conditions apply to the commissions service provided by Jacqui Armstrong Art to you, the Client.
Acceptance
If the Client commissions a painting from Jacqui Armstrong Art then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any commission or use services implies that you have read, understood and accepted these terms and conditions.
Price Quotations
Charges for services to be provided by Jacqui Armstrong Art are defined in the original price quotation. The Client will receive an email outlining costs of the painting and any other expenses including delivery fees.
Additional Expenses
The Client agrees to reimburse Jacqui Armstrong Art for any additional expenses incurred for the completion of the work. Examples postage, courier charges.
Artwork progress
Jacqui Armstrong Art will email you details of an estimated completion date or the commissioned artwork.
Jacqui Armstrong Art reserves the right to share “painting in progress” photos to social media unless the Client expresses this not to be done. eg a surprise present
Once Artwork is complete Jacqui Armstrong Art will email the Client a photo of the finished piece unless it has been agreed otherwise eg: Surprise unveiling. At this stage any minor adjustments can be made.
What happens if I commission a painting but I am unhappy with it?
You won’t be stuck with a painting you dislike. I commit a lot of energy to the discovery process that kicks off every commissioned work. During that session, I listen closely to both the story you want to express and your tastes, preferences, and expectations. There is a short interview process and a proposed outline of the commission. You will have as much input as you’d like into aspects that are important to you, including the size of the canvas and the colour palette of the work, for example. You are putting your story in my hands, trusting me to interpret it through my abstract lens. I will share my portfolio and some ideas with you, to make sure we leave the session with a strong mutual understanding of what you want in your custom artwork.
At the end of that session, you can decide whether or not you’d like to proceed. If you do, I will require a non-refundable deposit (typically around 40% of the total payment), to move forward. The painting becomes your property when you pay the remainder upon delivery of the completed work. I will do everything I can to ensure you are happy with that final artwork.
Copyright
Jacqui Armstrong Art retains the copyright to the artwork created from the Clients story.
Jacqui Armstrong Art reserves the right to display the artwork on their website and social media pages. If a Client is unhappy about the artwork being displayed, please discuss this upon placing the commission.
On receipt of the artwork, the Client retains ownership of the artwork and has permission to share the artwork on social media and other platforms.
Deposit
Jacqui Armstrong Art requires a 40% deposit from the Client to confirm a commission slot. This deposit is non refundable. If for some unforseen reason, a piece is not completed in a agreed time frame or that a specific deadline is not met (example a birthday gift), a full refund will be given to the Client.
Payments
A final invoice will be issued by Jacqui Armstrong Art upon completion of the Artwork & payment. Payment in full is due within 7 days of invoice and prior to collection or delivery.
Jacqui Armstrong Art accepts payment via Bank Transfer and credit card (Credit card payments incur a 2.2% processing fee)
For termination before completion of commission
If the client chooses to terminate the services of Jacqui Armstrong Art after agreeing a commission arrangement but before the commissioned project is complete, Jacqui Armstrong Art reserves the right to retain any non-refundable deposits paid.
If communication breaks down on the part of the Client for a period of 30 days (that is, the Client fails to reply to a communication from Jacqui Armstrong Art ) Jacqui Armstrong Art reserves the right to to terminate the commission. In this event, all deposits paid will be retained by Jacqui Armstrong Art and the commission will be cancelled.